Can I make an order as a one-off private client?
Yes, everyone is welcome! Whether you are a one-off private client or large estate agents doing multiple large projects a month, No project is too large or small.
How do I place an order?
It’s simple to place orders. Click on the 'BOOK NOW' button in the top right of the page and fill out the form to state which products you are looking for and the date & time. Additionally, Give us a call at 07837893048 or send us an email at email@example.com if you are looking for something more bespoke/tailored or are unsure on any of the products listed. Once completed, a booking conformation email will be sent to you if it has been accepted. After the work is finished, all products will be up on ARYEO with a link for you to preview, pay and download your finished products.
How can I find your price list?
Either click on the 'BOOK NOW' button in the top right hand of the page to view all the services available and there prices. Additionally get in contact with us and we can tailor our prices to best suit your requirements and project size. We can send you a PDF price list to you via email once we understand your project.
What areas do you cover?
The majority of jobs are with South Wales (Pembrokeshire to Newport and everything in between). If you are looking for a job to be done travel further afield so please do get in contact to discuss jobs out of this area.
What is your turn around time?
We aim on getting your photos back to you within 24 working hours of the visit date. Larger projects and services such as videos and floor plans may take longer but we will always work within your time frame.
How do I go about paying?
All services payment will be made through Aryeo, you will be able to preview all your products before payment. Once payment is completed you will be able to fully access and download your products.
How do I cancel an order?
Should you wish to cancel your order; we would need at least 24 working hours’ notice of the agreed visit time to avoid incurring a cancellation charge. Give us a call or email as soon as you are aware that your order needs cancelling.
Can I amend an order once placed?
This would depend on the amendment, please do get in contact and we will do all we can to cater to your request.
Do you photograph things other than properties?
Yes. Whilst we specialise in property photography, we have the skills and equipment to photograph different subject matter. We have been known to extend our focus to many other subjects such as; portraits, local area shoots, cars and animals. Please do get in contact if you have specific requirements.
Do you edit the photos you take?
All our photos go through a thorough in-house editing process before being uploaded to the portal for you to view and download. If there are further edits you require please do just let us know.
Can you edit photos I have had photographed elsewhere?
Yes, our specialist photo editing team can help with any editing requirements you may have, just get in contact.
How do you gain access to my property?
There are several ways for us to gain access and we will work around your requirements. A few common ways to gain access are picking keys up from a specific location of your request, meeting you at the property to gain access or meeting your estate agent/solicitor at the property.
How long do photography appointments take?
This will vary on the product however a standard photos and floor plan appointment can take anywhere from 45 minutes - 2 hours depending on the size of the property. You will be given a more specific time when ordering the products.
What can I do to prepare my property?
It is always a great idea to try and prep your property before a photo shoot. Please see our ‘Guide to preparing your home’ which has handy tips on how to make your property stand out from the rest.
Do you offer discounts for bulk orders?
Definitely. We like to reward our clients for making bulk orders so all our prices are specifically calculated per client and will be reviewed on the amount of orders placed.